Dr. Rajan T.D.’s clinics and online consultation is run on highest standard of medical ethics.We have always treated our patients in the best possible manner both in the clinic as well as in online consultation.
Most medical conditions require repeated re-evaluation for sustained improvement. We expect all those who visit us online or in clinic to follow all the instructions religiously so as to give the best results in the shortest possible time.
It is our constant endeavour to focus on complete customer satisfaction. If by any means, you are displeased with the services we provide, we will refund your money, provided that the reason behind it is honest and the reason is genuinely established after thorough investigation.
In case the patient is dissatisfied with online services we provide, they are free to cancel their request and apply for a refund from us on genuine and proven grounds. Our refund policy will be as follows:
1. Refund policy will not be applicable if a refund is demanded after the consultation is initiated and prescription sent by email.
2. If the cancellation / refund request is made before a prescription is sent by email reply, then the refund policy shall be applicable.
3. No claims will be entertained beyond 15 days of the date of payment.
4. If the patient has paid via the credit card, the refund will be issued to the original credit card that was provided to us at the time of payment and in case of payment gateway name payments refund will be made to the same account.
5. It is universally accepted that medical consultation does not guarantee specific cures in specified time. No refund will be given for failure to achieve desired results as the response to treatment will vary depending on the compliance of the patient, associated co-morbidities and individual body response.
Get our latest news & update regularly